Effective Date: [10/12/2024]

At CremeCollections.shop (“we”, “us”, “our”), your privacy is of utmost importance. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. By visiting and using our website, CremeCollections.shop (“Site”), you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information when you visit our Site or make a purchase. The types of information we collect include:

Personal Information:

  • Identity Information: Name, email address, phone number, shipping and billing address, etc.
  • Payment Information: Credit card details and payment history (handled through secure payment gateways).
  • Account Information: Usernames, passwords, and account preferences (if you create an account).
  • Purchase History: Records of the items you have purchased or are interested in purchasing.

Non-Personal Information:

  • Log Data: Information such as IP address, browser type, and device information when you access our website.
  • Cookies and Tracking Technologies: We use cookies to enhance your shopping experience and analyze website traffic.

2. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

  • Order Processing and Fulfillment: To complete transactions and deliver products you have purchased.
  • Customer Support: To respond to your inquiries and assist with any issues related to orders or products.
  • Personalization: To tailor our website, services, and marketing materials based on your preferences and shopping behavior.
  • Email Communications: To send you updates, promotions, and other information regarding our products and services. You can opt-out of marketing emails at any time.
  • Compliance: To comply with legal obligations, such as tax reporting and fraud prevention.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information. These include:

  • Encryption: We use secure socket layer (SSL) technology to encrypt sensitive data transmitted to and from our Site.
  • Payment Security: Payments are processed through trusted third-party payment gateways with strict security protocols.
  • Access Control: We limit access to personal data to authorized personnel only, and we regularly review our security practices.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following:

  • Service Providers: Third parties who help us process payments, manage customer data, or deliver products. These parties are required to protect your information in accordance with this Privacy Policy.
  • Legal Compliance: We may disclose your personal information if required by law or to protect our rights, safety, and property, or the rights, safety, and property of others.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and items in your cart.
  • Analyze website traffic and trends.
  • Provide personalized advertisements and offers.

You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features on our Site.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
  • Opt-out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

7. Third-Party Links

Our website may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of any significant changes by posting an updated version on this page. Please review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

CremeCollections.shop
Email: [email protected]
Phone: +254 742 468 070